Support

Choose the topic that best describes what you need. This site provides download information and explanatory guides; it cannot access your Snapchat account or act on behalf of Snap Inc.

Installation and downloads

Use the download page to review the filename, displayed version and installation steps. If installation does not complete, read Android’s error message first and check your available storage. Do not assume that an installation error can be solved by deleting an existing app and its data.

The FAQ explains APK files, iPhone availability and the difference between the site’s feature descriptions and the supplied file.

Friends and conversations

Account and data

Labels and settings can differ between platforms, versions and modifications. If a menu is different, use the installed app’s settings search when available rather than enabling an unrelated control.

Account access and official help

For account-specific help, open Snapchat, go to your profile and Settings, and look for the Support or Help option. Use the app’s own recovery or reporting flow for login problems or unwanted activity. This website cannot reset passwords, restore accounts, unblock devices or recover deleted content. Do not send passwords, login codes or account exports to this site.

For material published on snapchatapk.net, see the DMCA Policy and email [email protected]. That address is for copyright concerns, not Snapchat account support.